Privacy Policy

1. Introduction

Solution Tech Consulting (“STC,” “we,” “our,” or “us”) is committed to protecting the privacy and personal data of every individual who interacts with our website and services. This Privacy Policy explains what information we gather, why we gather it, and the choices you have regarding its use.

By accessing or using solutiontech-consulting.com (the “Website”), you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please refrain from using our Website.

2. Data Controller

The data controller responsible for processing your personal data is Solution Tech Consulting, a company operating in North America. For any questions or requests related to the handling of your personal data, you may reach us at:

Email: hello@solutiontech-consulting.com

3. Information We Collect

3.1 Information You Provide Directly

When you voluntarily submit an inquiry through our contact form or communicate with us by email, we may collect the following categories of personal data:

• Full name — so we can address you properly in our correspondence.
• Email address — so we can respond to your inquiry and follow up when relevant.
• Company or organization name — so we can understand the context of your request and tailor our response.
• Message content — any details you choose to share about your project, question, or feedback.

3.2 Information Collected Automatically

When you visit our Website, certain technical data is recorded automatically by our hosting infrastructure and analytics tools. This information is anonymized or aggregated wherever feasible and may include:

• Anonymized IP address — truncated so it cannot identify you individually.
• Browser type and version — to ensure the Website renders correctly across platforms.
• Operating system — for the same compatibility purpose.
• Pages visited and navigation path — to understand which content is most useful to our audience.
• Referring website or source — to measure how visitors discover our Website.
• Date and time of access — to identify usage patterns and peak periods.

4. Legal Basis for Processing

We rely on the following lawful bases to process your personal data:

• Consent — When you submit a contact form or subscribe to communications, you provide explicit consent for us to process the data you supply. You may withdraw this consent at any time.
• Legitimate interests — We have a legitimate interest in analyzing anonymized website traffic to improve the quality and relevance of our content and services. We ensure these interests do not override your fundamental rights and freedoms.
• Contractual necessity — Where you engage us for consulting services, processing your data may be necessary to fulfill our contractual obligations to you, including project communication and service delivery.

5. How We Use Your Information

We use the personal data we collect strictly for the following purposes:

• Responding to inquiries — To reply to messages submitted through our contact form or received by email, and to provide the information or assistance you requested.
• Sending service-related communications — With your explicit consent, we may send you updates about our services, insights, or events that align with your stated interests. You can unsubscribe at any point.
• Analyzing website usage — To understand visitor behavior in aggregate, identify areas for improvement, and optimize the Website experience for all users.
• Complying with legal obligations — To meet any applicable legal, regulatory, or judicial requirement under the laws of the jurisdictions in which we operate.

6. Analytics

We use analytics tools to gather aggregated, anonymized data about how visitors interact with our Website. These tools help us measure page performance, identify popular content, and detect technical issues. The analytics data we collect does not allow us to personally identify any individual visitor.

If you prefer not to be included in our analytics, you may:

• Adjust your browser settings to send a “Do Not Track” signal, which we honor.
• Use a browser extension that blocks analytics scripts.
• Decline non-essential cookies through the cookie notice displayed on your first visit, where applicable.

7. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We may share limited personal data only in the following circumstances:

• Service providers — We work with a small number of trusted third-party providers (such as hosting, email delivery, and analytics services) who process data on our behalf. Each provider is bound by strict confidentiality agreements and is permitted to use your data solely for the purpose of delivering their service to us.
• Legal requirements — We may disclose personal data if required to do so by law, by a court order, or by a regulatory authority with competent jurisdiction.
• Protection of rights — We may share data when necessary to protect the rights, property, or safety of Solution Tech Consulting, our users, or the public, provided such disclosure is proportionate and lawful.

8. International Data Transfers

Solution Tech Consulting is based in North America and primarily stores personal data within North America. In some cases, our service providers may process data in other jurisdictions. When this occurs, we take the following measures to ensure your data receives an appropriate level of protection:

• We verify that the receiving country has been recognized as providing an adequate level of data protection by the relevant authorities.
• Where required, we rely on Standard Contractual Clauses or equivalent mechanisms to govern the transfer.
• We evaluate supplementary technical and organizational safeguards on a case-by-case basis to mitigate any residual risk.

9. Data Retention

We retain personal data only for as long as it is necessary to fulfill the purpose for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Contact form submissions — retained for a maximum of 3 years from the date of your last interaction with us, after which they are permanently deleted.
• Analytics data — retained in anonymized form for a maximum of 26 months, in line with prevailing industry guidance on analytics data retention.

At the end of each retention period, the relevant data is securely erased or irreversibly anonymized so that it can no longer be linked to any individual.

10. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal data:

• Right of access — You may request a copy of the personal data we hold about you, together with information about how it is being processed.
• Right to rectification — If any of your personal data is inaccurate or incomplete, you may ask us to correct or complete it without undue delay.
• Right to erasure — You may request that we delete your personal data when it is no longer necessary for the purpose it was collected, when you withdraw consent, or when there is no other lawful basis for its continued processing.
• Right to restriction of processing — You may ask us to temporarily restrict the processing of your data while we verify its accuracy or assess the legitimacy of our interests.
• Right to data portability — You may request that we provide your personal data in a structured, commonly used, machine-readable format so you can transmit it to another controller.
• Right to object — You may object to the processing of your personal data where that processing is based on our legitimate interests. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent — Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal.

To exercise any of these rights, please contact us at hello@solutiontech-consulting.com. We will respond to your request within 30 days of receiving it. If additional time is needed due to the complexity or volume of your request, we will notify you of the extension and the reasons for the delay.

11. Data Security

We implement appropriate technical and organizational measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to:

• Encryption of data in transit using TLS/SSL protocols across our entire Website.
• Access controls that limit personal data access to authorized personnel who need it to perform their duties.
• Regular review and testing of our security practices to identify and address potential vulnerabilities.
• Secure storage with reputable hosting providers that maintain industry-recognized certifications.

While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is completely secure. We therefore cannot guarantee absolute security, but we commit to promptly addressing any breach in accordance with our legal obligations.

12. Children’s Privacy

Our Website and services are intended for individuals who are at least 16 years of age. We do not knowingly collect or solicit personal data from anyone under the age of 16. If we become aware that we have inadvertently gathered data from a child under 16, we will take immediate steps to delete that information from our records. If you believe a child under 16 has provided us with personal data, please contact us at hello@solutiontech-consulting.com so we can take appropriate action.

13. Links to Other Websites

Our Website may contain links to external websites and resources that are operated by third parties. These links are provided for your convenience and informational purposes only. We do not control the content or privacy practices of these third-party sites, and their inclusion does not imply our endorsement.

We encourage you to review the privacy policy of every external website you visit. Solution Tech Consulting bears no responsibility for the privacy practices, data collection methods, or content of any website outside our direct control.

14. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. When we make updates, we will post the revised version on this page and update the “Last updated” date shown at the top.

For material changes that significantly affect how we handle your personal data, we will make reasonable efforts to provide notice through our Website before the changes take effect. We encourage you to review this page periodically to stay informed about how we protect your information.

15. Complaints

If you believe that your personal data has been processed in a manner that is inconsistent with this Privacy Policy or your rights under applicable data protection laws, we encourage you to contact us first at hello@solutiontech-consulting.com so that we can attempt to resolve the matter directly.

You also have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out:

Solution Tech Consulting
Email: hello@solutiontech-consulting.com
Website: solutiontech-consulting.com

We aim to respond to all privacy-related inquiries within 30 days of receipt.